Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Melody Mate Solutions ("Melody Mate", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.melodymatesolutions.com ("the website"). They are effective from 24th July 2016 and will replace all earlier Melody Mate Solutions terms of trade and any conditions contained in any document used by you and purporting to have contractual effect. 

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. 

To make a purchase from our online shop you must be 18 years of age or over. 

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise). 

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity. 
 

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop. 
 

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges. 

We only deliver to Australian street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket. 

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed. 
 

Pricing

All prices are in Australian Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time. 

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct. 
 

Payment options

We accept the following credit cards: 

Visa, MasterCard and American Express via PayPal account if you have one. 
 

Credit Card Security

All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions. 

Click here to for PayPal's terms. 
https://cms.paypal.com/nz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_US

 

Shipping and delivery

Delivery Times

Orders are usually dispatched within 24 hours (except during holiday periodsand weekends). You will receive an email notification from Australian Post when your order is shipped. 

The following delivery timeframes for STANDARD SHIPPING apply: 
Sydney and Melbourne Metro: 2-3 working days after dispatch. Orders are dispatched within 24 hours. 
Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 24 hours. 

*Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn't arrive within the given timeframe, please inform us at melodymate@chemist.com

Delivery problems

If a delivery is late, the Purchaser can inform the Melody Mate's customer service department by e-mail at melodymate@chemist.com. Melody Mate shall then contact its authorised carrier to initiate an enquiry. Enquiries may take some time but we aim to resolve all delivery problems within a week from the day of the complaint. 

Upon receipt of Products ordered, the Purchaser must check that the Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc) must be noted in writing by purchasers on the delivery slip presented by the courier alongside a signature. The Purchaser must also notify Melody Mate's customer service department by e-mail sent to melodymate@chemist.com specifying the nature of the problem. 

Change Submitted Orders

If you need to change an order you have already placed, please contact Melody Mate's Customer Service at melodymate@chemist.com with the subject "My Order". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs. 

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please contact customer services at melodymate@chemist.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible. 

Melody Mate's Money Back Guarantee Terms and Conditions 

Should you ever buy anything from us that is not pleasing to you, you may return any of our products to us for a full refund excluding shipping fees. 

Simply return them by mail to our city office at 315/299 Spring Street, Melbourne, Victoria, Australia. Please email melodymate@chemist.com for more details. Items purchased at any of our retailers may also be returned to us. 

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. A refund cannot be issued without this paperwork. If you buy Melody Mate's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. 

If you should need further information regarding the return of any Melody Mate's products, please do not hesitate to email us at melodymate@chemist.com and it would be our pleasure to assist you however we could. 

International Shipping

We regret that we do not ship outside Australia at this time. 
 

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade. 

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. 

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993. 

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises. 
 

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside. 

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of Australia. The Courts of Australia shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services. 

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis). 

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based. 
 

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you. 

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s). 

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us. 

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you. 

We may disclose your personal information as required by law. 

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control. 

You can request details of your personal information that we hold, and ask us to correct it, at any time. 
 

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.melodymate.com.au. 

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights. 

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions. 

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it. 

We may deliver notices to you by sending them to an email address that you have notified to us. 

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Melody Mate Trademark

Melody Mate and the Melody Mate logo has been trademarked and cannot be used without permission.